Store Policies and FAQs
1-888-707-4504 begin_of_the_skype_highlighting              1-888-707-4504      end_of_the_skype_highlighting. We love hearing from our customers and handle each of your concerns personally and will respond to you in less than 24 hours!
Firstly, we can easily be reached at: [email protected] or toll free 1-888-707-4504. We love hearing from our customers and handle each of your concerns personally and will respond to you in less than 24 hours!
Guarantee Policy
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At NewYorkBarStore.com, our first priority is a satisfied customer. We believe that the way to ensure customer satisfaction is to offer top quality new bar supply product(s) along with an uncommon level of customer service. If you are for any reason dissatisfied with our bartending supplies, you may return them within 30 days of purchase in their original packaging for a refund of the full purchase price of the products (sorry, shipping is non refundable). Please notify us prior to returning your order at [email protected] and we will issue a return authorization number and the return address. All returns should be shipped with original forms and return authorization number. |
Payment Policy
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New York Bar Store currently accepts the following payment methods:  Visa / Mastercard / AMEX / Discover PayPal / eCheck Google CheckoutIf using a check or money order, please make it out to “Parallel Phenomena, Inc”, our parent company, and the check must clear before we ship. Our online ordering system uses 128 Bit Secure SSL Ordering Technology that is Verisign approved, so rest assured your privacy is protected and transaction is secure. All payments are processed from New York Bar Store’s parent company “Parallel Phenomena, Inc.“, so look for that on your credit card statements. * Please send all checks, money orders, and written correspondence to: NewYorkBarStore.com |
Shipping Policy
| NewYorkBarStore.com strives for prompt shipping! All prepaid(non-check) orders, unless otherwise noted, ship within 48 hours and usually next day. Orders paid for by check will take longer to ship, as we will have to wait for the check to clear prior to shipping. We utilize both the U.S. Postal Service and UPS. Most orders arrive after within two to seven business days. If you do not receive your order within ten business days, please email us at [email protected] and list “DELAYED SHIPMENT” in the subject and we will research it and get back to you within 24 hours.
International Orders: Shipping charges for orders outside of North America estimated charges. We offer a 10% grace on shipping, and may request additional funds before release of goods. Due to a rise in international credit card fraud, we reserve the right to withhold international orders where the billing information does not match the ship to information until the purchase has been confirmed by the buyer. Backorders: while no one likes backorders, occassionally we will run out of stock on an item before taking down from the store. In these cases, we will e-mail you within 48 hours that your item is out of stock. If this is a multiple item order, we hold the complete order until we get instruction from the customer to split the order upon our managers discretion, or wait until the backordered item is back in stock. * Canada & US Entities outside of Continental US add 7.5% USD * Outside US / Canada? Please proceed to checkout and we will quote you a shipping price, but we may ask for additional funds before shipping. Typical shipping costs are $100. Learn More… ** Free Shipping only applicable to orders within the continental USA(48 states) |
Contact Us
| New York Bar Store Shadstone Associates, Inc. 1-646-502-7602 [email protected] |
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides its customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
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1.-Register with Bongo and receive a U.S. shipping address. |
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2.-Enter the Bongo address as both your BILLING and SHIPPING Address. |
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3.-Use the credit card that you have on file with Bongo as the payment method… No Exceptions. |
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4.-Once the order is completed, finish your verification process with Bongo. |
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
